Make a Claim

We've made the claims process simple and hassle free.

  • We offer a national claims service so you can lodge your claim when it suits you.
  • During the claims process we offer you the choice of how and when you want us to contact you, ensuring you're well informed on the status of your claim.
  • For most claims we assign you a dedicated claims specialist to support you throughout the claims process, delivering you consistent and personalised service every step of the way.

You can have confidence knowing that we've got you covered.

  • We pride ourselves on having paid 100% of all genuine claims.
  • Christian Life Insurance is proudly underwritten by NobelOak.
  • Your Life Insurance policy is backed by the third largest re-insurer in the world - Hannover Re.
  • Christian Travel Insurance is proudly underwritten by the ACE Group.
  • Your Travel Insurance policy is backed by the ACE Group a worldwide leader in travel insurance products and services to millions of travellers globally.
  • Worldwide 24 hour telephone access to medical, legal and personal referral services via the ACE Assistance Network.

  Lodge a Claim

1300 532 426

During business hours
Life Insurance claims only

  Lodge a Claim

1800 803 548

During business hours
Travel Insurance claims only

  24-hour Assistance

If you require emergency assistance anywhere in the world, contact the local telephone operator and ask for a reverse charge call to:

61 2 8907 5666

(Country)  (City)  (Number)
Travel Insurance claims only